Terms and Conditions

Extra Cost

No hidden cost or extra cost like Boarding, Traveling, Lodging, Out-door expenses and communication at the time of Installation and Training and also during annual maintenance contract.

Purchase Order

Order to be placed on "Real Softeck Private Ltd., SIRSI".

Validity of Offer

15 days from the date of our quotation.

Delivery

Within 3 days from the date of your confirmed order.

Payment Terms

100% advance payment made at the time of order placement.

Tax / Levy

If the transactions covered by this offer is subject to any variation of tax / levy, the society / souhardha shall reimburse to Real Softeck (P) Ltd., Sirsi, its liability for payment of such tax / levy payable in respect thereof.

Warranty

Real-Banker application software comes with warranty support of One-year (12 calendar months). Warranty of Software implemented will commence from the date of product installation.

Post Warranty

Subsequent to the expiry of the warranty, the Society may opt for an Annual Maintenance Contract (AMC) with RSPL, for Application Software supplied to cover any malfunctions and ensure smooth operation of the deliverables.

Annual Maintenance Contract (AMC) shall be charged Rs. 10,000/- per year. Terms and Conditions are set and active as per AMC.

Service

During the period of warranty RSPL shall provide free offsite or remote service. RSPL agrees to fix / remedy any bugs (errors) that may found or apparent in the supplied product.

Service Support

Multi-modal help desk for technical and end-user support. Telephone / Cell support, Internet / Intranet, Email support. Fax support, Pre-defined / committed response times. Support services provided by qualified personnel with comprehensive understanding on the functionality of the application.

Training

Onsite user training

• Training for Managers and Executives
• Hands-on training on the application for the end-user group

Training manuals

• Help & user manuals with detailed screenshots for quick reference
• Integrated online help documentation and help manuals

System set-up

• Training for System in-charge
• Basic set-up and configuration

Platform

Microsoft Windows OS

Front End

Visual Studio & .Net(Components using COM and.NET interoperability)

Back End

Microsoft SQL Data Server Ver. 2000 or above

Operating System

Windows Server 2000/XP/2003 or above

Browser

Microsoft Internet Explorer 6.0 or higher with latest service pack (sp1)

Hardware: Server

P4 2.0 Ghz Processor or higher RAM 256 MB or higher, SATA or SCSI-HDD 18GB or higher Super VGA (800x600 or higher resolution display with 256 color) monitors, Network Interface 10/100mbps, CD-RW Drive

Hardware: Nodes

P4 2.0 Ghz Processor or higher, RAM 128 MB or higher Super VGA (800x600 or higher resolution display with 256 color) monitors, Network Interface 10/100mbps

Connectivity

Local Area Network / Internet Connectivity

Virus Protection

Fire Walls / Antivirus Software

Statutory

Subject to Sirsi Jurisdiction

Document Printing

Pass Book, Share Certificate, Fixed Deposit Receipts, Cash Certificate Receipts activation and pre-printed stationery setup is made available within 90 days from the date of product installation. Charges applied after 90 days.

Pigmy Machine

Pigmy machine configuration and porting software shall be charged extra if required.

Confidentiality and Non-Disclosure of Information

All Deliverables as well as information including advice, recommendation, observations and comments transferred by RSPL to its client will be for the sole and exclusive use of its clients.

Deliverables

The deliverables related to the product will consist of the following

1 – Executable version of "Real-Banker" Bronze Ver.2.(Soft copy. One No.)

2 – Real-Banker Installation Manual (Hard Copy. One No.)

3 – Real-Banker User's Manual (Hard Copy. One No. Kannada, and Soft Copy integrated in the product in English)

We request you to give a chance to prove ourselves. We proudly say that our approach towards business has always been customer driven. We are intensely process oriented and believe that the quality of our deliverables should be only measuring parameter of our expertise and experience. We posses that characteristic which will make you feel comfortable when working with us. Our role does not end with deliverables. We believe in long-term partnership. We are fully equipped to provide the entire range of software.

We would be glad to associate with the Society in its computerization process and would make every effort to ensure that the Society visibly benefits from its computerization.

We hope the above quote is in line with your requirements and we look forward to receive your valuable order at an early date.